Everything in the menu, in plain words.

Seven menu groups, as they appear in the product. Each user sees what their role and record scope allow.

Günlük İşlemlerDaily operations

Work orders, dispatch, calendar and maintenance. Where the service desk spends its day.

İş Emirleri: List, bulk actions and the 14-tab job record.
Yeni İş Emri: Customer, device and request on one page, with device history beside them.
Personel Atama: Drag-and-drop board with a column per technician.
Ajanda: Month, week, day, with clash control and events.
Saha Haritası: Open jobs and technicians’ last known positions.
Gelen Talepler: Inbox for website and portal requests.
Servislerim: A customer user’s own services.
Periyodik Bakım: Per-device plans, a due queue, conversion to jobs.

Customers, products and service definitions. The language the system speaks is set up here.

Müşteriler: Card with sites, devices, contracts, ledger and service history.
Ürün ve Yedek Parçalar: Bills of materials and clickable exploded diagrams.
Cihaz Tipleri ve Markalar: Types and brands, which filter fault codes.
Arıza Kodları: Codes for reported and detected faults.
İşçilik: Labor items added to costs.
Araçlar: Head office and dealer vehicles.
Döviz Tanımları: Currencies and rates.
Servis Birimleri: Head office, branches, sub-services and dealers in one tree, with commercial data.
Personeller: Technicians and office staff.
Servis Durumları: Your own status list, colours and transitions.
SLA Hedefleri: Response and resolution time by service type and priority.
Kontrol Listeleri: 8 question types, conditional questions.
Genel Tanımlar: Accessories, departments, product groups, expense types, ready text.
İl ve İlçeler: Provinces and districts.
Doküman Kütüphanesi: Shared documents for the team.

Depots and spare parts. A part in a van is stock too.

Sub-service settlement, field expenses and timesheets. Accounts with external units get settled here.

Hakediş Onay: Line-by-line approval, partial approval, rejection with a reason.
Hakedişler: Document, invoice request, account approval, scrap shipment.
Servis Carisi: A sub-service’s debit and credit entries.
Masraflar: Approved field expenses with receipts.
Mesai Kayıtları: Timesheet types entered on the web.

Service performance and analysis. Data refreshes every 15 minutes.

Users, invitations, roles and the org chart.

Company, business rules, notifications and data import.

Kurulum Rehberi: 6 steps from company details to a test work order.
Firma Sabitleri: Company basics and logo.
Plan ve Kullanım: Technician seats, storage, SMS and e-mail counters.
İş Kuralları: 51 rules in 7 groups.
Dil ve Etiketler: Fit on-screen terms to your own vocabulary.
Bildirim Ayarları: Events, channels, recipients, templates, sending accounts.
Gönderim Kaydı: The result of every message, with resend.
Anket Soruları: Score, yes or no, free text.
Firma Duyuruları: Announcements to the team on the home page.
Web Eklentisi: Lookup and request boxes, with a site key.
Entegrasyon: API keys, webhooks, API document.
Veri Aktarımı: Excel dry run, per-row results, undo.

The technician’s side of the same system: Bugün, İşlerim, Tara, Ajanda and Menü on the bottom bar, working with or without a connection.

Tell us your team size, your kinds of job and whether you work with sub-services. We will show you the parts that matter.