From request to closure, one record for every service job.
COREX Teknik Servis brings work orders, dispatch and stock in the office, a technician app that works without a connection in the field, and sub-service settlement in finance into one system.
The call center opens the work order. It lands in the unassigned column.
One record, each role on its own screen
Office and dispatch
See open jobs on the board, drag a card to a technician, catch clashes on the calendar and filter SLA breaches on the list.
Technician
See the day’s jobs on the phone. Head out, scan the serial, add parts, take photos, collect a signature. It all syncs when a connection returns.
Warehouse and finance
Follow van stock, part orders, expenses and sub-service settlement. Corrections are reversal entries, so history stays intact.
Customer
See services on the portal, look up a record on your website, approve a fee by link and answer the survey after closure.
The journey of a work order
Scroll and the screen follows the process. Screens are drawn from the real interface with made-up data, in Turkish, the product’s working language.
- 1/7Call center
A request becomes a work order
Search the customer by name, phone, tax number or device serial. Device history sits beside the form, so a repeat fault is visible before you save. Portal and website requests wait in their own inbox until the office converts them.
System: assigns the number, stamps warranty from the device and the SLA target from service type and priority.
- 2/7Dispatcher
The job finds its technician
Drag the card onto a technician’s column, or drop it on the calendar. The job window lists nearby technicians by last known location and open job count. The same technician cannot be booked on an overlapping slot.
System: fires the notification rules you defined.
- 3/7Technician
The technician works, online or not
The next job is at the top of the phone with its appointment, device and phone number. The technician moves it to Yolda and Sahada, scans the serial, picks parts from van stock, fills in the checklist and takes before and after photos.
System: records location at each status change, not continuously.
BŞ1Cuma, 6 Kasım4 açık işSıradaki iş11:30–12:30ŞimdiSahadaYüksekMavi Deniz OtelÇatı Katı · BeşiktaşVRF Dış Ünite · SN-901144İşi kapatMüşteriyi ara Yol tarifiBugünün planı Ajanda14:30Nehir EczanesiIE-…4811 · Şişli16:00Kıyı RestoranIE-…4826 · BeşiktaşBugünİşlerim4AjandaMenüİşlerimBugünBu haftaBu ayTümüNumara, müşteri, seri no…4 iş · randevu saatine göreIE-2026-004806 SahadaGüneş OtelŞişli · Split Klima · SN-77412010:00–11:00YüksekIE-2026-004824 AtandıMavi Deniz OtelBeşiktaş · VRF Dış Ünite · SN-90114411:30–12:30YüksekIE-2026-004811 AtandıNehir EczanesiŞişli · Split Klima · SN-4087114:30–15:30IE-2026-004826 AtandıKıyı RestoranBeşiktaş · Soğuk Oda · SN-2231016:00–17:00Bugünİşlerim4AjandaMenü - 4/7Technician and customer
Costs stay on the record, the customer approves
Parts, labor and travel become cost lines with discounts, VAT and sale type. For out-of-warranty work the customer approves the amount through a one-time link, or the office records a verbal approval.
System: writes the decision to the job history. It cannot be changed afterwards.
- 5/7Technician
A job closes only when it is complete
The phone shows what is still missing to close: fault, cost line, photo, serial check, checklist, signature. Your company decides which of these are required. Payment can be collected in the field when you turn it on.
System: checks the rules, deducts parts from the van depot and prepares the service form.
IE-2026-004806 SahadaÖzetKapanış 4/6MaliyetEklerFormlarKapanış için gerekenler 4 / 6Tespit edilen arızaGirildiMaliyet kalemi3 kalemFotoğraf2 fotoğrafSeri no doğrulamasıOkutulduÖn kontrol listesiTamamlanmadıTamamlaMüşteri imzasıAlınmadıTamamlaHangi adımların zorunlu olduğunu firmanız iş kurallarında belirler.
İşi kapatTahsilat alToplam9.678,00Tahsil edilen0,00Bakiye9.678,00Tutar5.000,00 TRYNakitKredi kartıHavale / EFTDiğerMakbuz / dekont no (isteğe bağlı)Not (isteğe bağlı)Tahsilatı kaydet - 6/7Customer
After closure, the customer has a say
After the delay you set, a single-use survey link goes by SMS, or by e-mail if there is no phone number. A low score raises an alert in the office and marks the job for follow-up.
- 7/7Management
The whole operation on one dashboard
Open jobs, overdue appointments, opened and closed by day, workload per technician. For anything deeper, 144 ready reports run on screen or as files. Data refreshes every 15 minutes.
What is inside the product
- 144
- ready reportsOn screen, as Excel or PDF, and schedulable by e-mail.
- 51
- business rulesYour way of working is configured without changing software.
- 14
- work order tabsFrom fault to payment, everything about a job in one record.
- 14 days
- offline safetyField records are delivered within this window without being applied twice.
- 9
- role templatesFrom super admin to customer, together with record scope.
- 11
- webhook eventsConnect your own systems with a REST API and signed webhooks.
The service desk in a technician’s pocket
The Android app opens from data on the device, queues every write and sends them in order when a connection returns. A technician can finish the job in a basement.
Explore the mobile appHangi adımların zorunlu olduğunu firmanız iş kurallarında belirler.
Kayıtlar cihazda sıraya girer ve bağlantı gelince sırayla gönderilir. 14 gün içinde aynı kayıt iki kez işlenmez.
Common questions
Can technicians work without a connection?
Yes. Status changes, cost lines, faults, photos, signatures, checklists, payments and part requests are saved on the device and sent in order when a connection returns. On conflict the server wins and the technician is told.
Will it fit how our company works?
You rename service statuses and add your own. Which steps are required to close a job, who sees what and whether prices are visible are set with 51 business rules and role permissions.
Can we bring our existing data?
Yes. Products and spare parts, customers, sites, devices, staff, opening stock and past work orders from your old system are imported from Excel. You run a dry run first, see the result per row, and can undo the import.
Does it talk to our ERP?
Through a REST API and signed webhooks. There is no ready-made ERP connector, and the product does not need an ERP: customer accounts, stock, payments and settlement work fully inside it.
What do our customers see?
The portal and website box show status, appointment, device and service form. Costs, internal notes and priority stay hidden.
Is the interface in English?
The product interface and mobile app are in Turkish today. This site is available in English for visitors who want to understand the product.
Let’s look at your service operation on screen
We will plan a demo around your own workflow and settle which rules you need switched on.